If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

Eligibility Requirements:

• Items must be unused, unassembled, and in original packaging with all accessories and manuals.
• Proof of purchase (order number or receipt) is required.
• Some products may be non-returnable (e.g., clearance items, custom orders). These exceptions will be noted on the product page.

Non-Returnable Items Include:

• Installed or used products
• Items returned after 30 days of delivery
• Missing packaging or accessories
• Products damaged from misuse or improper installation
• Unauthorized returns (i.e., without prior approval)

How to Start a Return:

1. Email us at support@whynter.com with your order number and reason for return.
2. We'll provide return authorization (RMA), instructions, and a prepaid shipping label if applicable.
3. Once your item is received and inspected, we’ll confirm and issue your refund within 7-10 business days. Please allow additional time for the refund to reflect in your account.

Refund Notes:

• Original shipping charges are non-refundable.
• All non-defective returns include a 15% restocking fee.
• Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
• This policy is not to be confused with the manufacturer's warranty, which continues even after the 30-day return policy expires.